Fair Price
Despite guaranteeing the quality and safety of our services, and keeping skilled and motivated staff, we can offer a competitive price to our clients, by reducing margin and investing in scale gains.
This means a greater profit margin for your business.
Customer Satisfaction & Retention
We want to know our client’s needs and expectations and monitoring feedback, responding promptly to requests, and always planning actions to improve opportunities.
We are welcome to constructive criticism and keep a communication calendar to manage customer engagements, improving processes to reach easier and faster expected results.
The information generated is key factor to our decision-making processes.
Quality & Safety
We are passionate about quality and safety!
We work hard to:
Promote Adherence to QA Standards, ensuring compliance and adherence to all necessary QA standards, checks and audits
Undertake Language, Literacy & Numeracy LLN Testing, as well as regular upskilling of our staff, to ensure you’ll be working with competent individuals
Carry out Drug and Alcohol Testing, to ensure the safety of our clients, our workers and the wider community
Care for client presentation, considering an exceptional standard of service, plus all team presentation, cohesive, controlled and professional
Transparency
We are committed to clear communication with the client.
Improving transparency reduces miscommunication and misunderstandings, allowing increase in productivity in all aspects, from planning to payment.
To promote transparency and prevent important information to being missed, we are continuously investing in processes and/or technology that allows for the real-time flow of information between the interested parties.